Job Title: Membership Director

Calabrese Management is seeking an experienced Membership Director to oversee this area for several non-profit organizations. Duties include, but are not limited to, membership recruitment and retention strategy development, oversight of database management, creating partnerships with other organizations, and supervising membership department staff, among other responsibilities.

A copy of the job description is available by visiting www.calabresemgt.com. This position is full-time and the salary range is $45,000 to $50,000 per year, plus benefits. Qualified applicants will have a minimum 3 years working experience working in the membership area for a non-profit organization, proficiency in Microsoft Word, Access & Excel, demonstrated excellence with verbal and written communications, and the ability to travel and work some events and weekends. Bachelor’s degree preferred, but not required.

If interested, please send cover letter, resume, and three references to [email protected] No phone calls will be accepted for this position.  Deadline for applications is July 19, 2019.

The membership director is part of the management team at Calabrese Management. This position reports to the owner of Calabrese Management and has

Department Management

  • Supervise membership employees
  • Develop budgets
  • Policy development
  • Handle and resolve membership issues

Member Retention and Recruitment

  • Respond to requests for information from members and other constituents.
  • Stay abreast of trends and other strategies related to membership retention and recruitment
  • Develop membership plans, utilizing trends and other strategies, related to recruitment and retention
  • Track retention and recruitment of members on a monthly basis and update on the server
  • Track and update membership dues table, by client, as needed
  • Provide membership reports to staff and volunteers, as requested, and ensure updated reports are available in access database by the 1st of each month
  • Oversee internal membership processes
  • Lead and manage membership committees
  • Process membership applications as dictated by client Bylaws and/or Policies
  • Develop and implement member needs assessments/surveys, as required
  • Research and submit member benefit program(s) for committee and/or Board consideration
  • Assist Executive Director with membership meeting logistics and materials, if requested

Communications and Marketing

  • Regularly review membership marketing and promotional materials, including applications, welcome kits, certificates, membership cards, thank you emails, and other collateral working with the Communications department on updating these items
  • Provide appropriate staff with insight, direction and details on member information for marketing and promotion
  • Inform staff of any changes and updates to membership-related information (i.e. dues, timing of renewals, new benefits, etc.)

Database Management

  • Oversee client databases and ensure the information is kept up-to-date and accurate
  • Ensure staff requesting membership lists and other information receives it in a timely manner
  • Provide Executive Director with membership data, upon request

Other

  • Actively participate in staff and department meetings
  • Attend client events, as needed
  • Other duties as required

Qualifications

-        Minimum 3 years working experience in membership for trade association

-        Enjoy working with volunteers

-        Proficiency in Microsoft Word, Access & Excel

-        Demonstrated excellence with verbal and written communications

-        Ability to travel and work some events and weekends

-        Bachelor’s degree preferred, but not required