Client Success Manager

Pennsylvania Association of Realtors®

The Pennsylvania Association of Realtors® seeks an experienced administrative professional to serve as a client success manager and assist in the daily operations for our multiple local Realtor® association clients. We are seeking a dynamic individual to help lead our associations to excellence. This individual will act as support staff for the Director of Associations Services and will assist them in the day-to-day management of our clients. Responsibilities include membership administration, event coordination, dues billing and other duties as assigned. Some travel within the state is required.

The client success manager will be responsible for:

Meeting and Event Management

• Coordinate site selection
• Negotiate contracts with venues, speakers, and other suppliers.
• Work with relevant committees to develop programming.
• Make food and beverage arrangements
• Implement event marketing plan, including print and digital materials
• Manage event registration
• Maintain adequate records for each event

Association Management Support

• Assisting Director of Association Services with general administrative duties as requested.
• Supporting Board Members and General Membership
• Providing superior member service.
• Answering and handling phone calls appropriately, referring all appropriate inquiries to Director of Association Services.
• Staying abreast of current membership rules & regulations.
• Maintaining accurate local membership files.
• Preparing weekly newsletters for all clients.
• Contacting directors and committee members to remind them of upcoming meetings.
• Processing mail
• Collaborating with the Director of Association Services to ensure efficient workflow and task management.
• Attending all board of directors meetings virtually

Membership Services

• Overseeing and updating all printed and electronic office and promotional materials.
• Maintaining database of members.
• Administering the processing of applications and renewal notices.
• Maintaining records of dues payments.
• Collecting overdue dues payments.
• Enrolling new members throughout the year.
• Managing all member communications via phone, written, and electronic communication.

 Join our team and experience flexibility, camaraderie, professional development opportunities and generous paid time off.

The ideal candidate will have:

• strong interpersonal communication skills,
• some marketing experience,
• customer or client service experience
• strong organizational skills
• the ability to work independently,
• strong project management skills
• strong time management skills
• a reliable means of transportation for occasional travel to client events,
• availability for approximately 40 hours a week between the hours of 8 am and 5 pm, Monday - Friday, unless otherwise directed by Director of Association Services
• proficiency in basic computer software (Microsoft Outlook, Word, Excel, Google Chrome, PowerPoint)
• Experience in QuickBooks a plus

Benefits:

• Competitive salary based on experience
• Health, dental, vision and life insurance
• 401(k)
• Paid Time Off (PTO)

 
This is a hybrid position with two days remote and three days in our Lemoyne office.

Bachelor’s degree preferred. Experience in association management is strongly preferred. This position is not a supervisory role. Some overnight travel is required.

Comprehensive salary and benefits package offered.

Controller

Pennsylvania Association of Realtors®

The Pennsylvania Association of Realtors® is seeking an accounting/financial professional for the position of controller.

Founded in 1920, PAR is a statewide organization representing over 39,000 members through our 38 local associations. PAR employs 35 full-time staff, with multiple affiliated/subsidiary entities and an annual budget of more than $7 million. 

The controller reports directly to the COO and has three direct reports. He/she should be able to perform a wide variety of detailed and complex accounting and financial tasks with minimum guidance while working closely with the CEO and volunteer members of the Finance Committee.

Responsibilities:

• Oversee the closing and reporting process of PAR, its affiliated entities, managed organizations, and subsidiary companies by completing the following:
  • Prepare and/or ensure the accuracy and timeliness of financial statements by preparing or reviewing all supporting schedules and journal entries.
  • Distribute statements as appropriate and resolve questions posed by department directors or board members.
  • Monitor the operating budget and investigate monthly material variances or discrepancies and recommend appropriate action.
• Develop the annual budget based on appropriate input from internal staff and volunteers, and additional research as necessary.
• Manage daily accounting functions by supervising and/or completing A/R, A/P, payroll, billing and general ledger functions in accordance with generally accepted accounting principles.
• Maintain and/or develop internal controls to assure safeguarding of assets and reliability of financial statements, including budgets, and compliance with requirements for grants, PAC lobbying/campaign finance reporting requirements, and other regulations as necessary.
• Ensure and/or develop complete and up-to-date written documentation for accounting and financial controls and procedures.
• Oversee the audit/compilation and provide supporting schedules and accounting data as necessary to ensure minimal audit adjustments. Implement audit recommendations as approved by the board/finance committee.
• Ensure timely and accurate filing of all external reports (federal, state and local) including tax returns.
• Perform financial analysis as requested.
• Evaluate existing financial software and introduce enhancements or new applications that will maximize staff performance and reduce cycle time.
• Evaluate and monitor existing investment vehicles and provide guidance/direction on future investments. This includes managing cash flow for the association and investing reserves and operating funds in accordance with PAR’s investment policies.
• Supervise employees in the finance department including the completion of performance evaluations and recommendations for hiring and retaining staff.
• Assist the CEO and Board of Directors in the development of PAR's fiscal policies and procedures and ensure compliance with those policies.
• Prepare for and attend PAR Business meetings.
• Process payroll and ensure all payroll tax and reports are filed in a timely manner.
• Serve as liaison with external managed fund representative.
• Perform additional duties as assigned.

Affiliated Entities:

• Business Services for Real Estate (BSRE) – a wholly owned for-profit subsidiary of PAR that provides services on a fee basis. BSRE is the parent company for our wholly owned for profit association management company.
• Pennsylvania Realtors® Education Foundation – a 501(c)(3) charitable organization affiliated with PAR that provides grants.
• Pennsylvania Realtors® Political Action Committee – a state registered political action committee.
• The Alliance for a Better Pennsylvania – a state registered independent expenditure organization.
• Foundation For Housing Opportunity – a 501(c)(3) charitable organization affiliated with PAR that provides grants in communities that have been declared disaster areas.

Qualifications/Skills Required:

• Bachelor’s Degree, preferably in Accounting, Business or a related field. 
• Minimum 8 years related experience. CPA required.
• Strong demonstrated use of Microsoft Office and accounting software.
• Knowledge of non-profit accounting strongly desired.
• Superior organizational skills.
• Ability to manage multiple assignments and priorities.
• Ability to analyze and interpret financial information and make salient recommendations to management and board.
• Ability to communicate clearly and effectively both in writing and verbally.
• Ability to work and effectively communicate with senior-level staff members and volunteers.
• High level of integrity and natural desire to assume responsibility.
• Knowledge of PAC contributions and reporting a plus.
• Approachable and team player.
• Ability to lead an internal staff team effectively.
• Knowledge and understanding of various investment vehicles.
• Overnight travel may be (rarely) required.

Benefits:

• Competitive salary based on experience.
• Health, dental, vision and life insurance
• 401(k)
• Paid Time Off (PTO)
• Paid holidays
• Hybrid work

Please include resume, cover letter AND salary requirements via the job posting on BambooHR by Friday, October 20. No calls please.

The Pennsylvania Association of Realtors® provides equal employment opportunities to all individuals without consideration of race, color, creed, religion, gender, age, sexual orientation, disability, national origin, or any other trait protected by federal, state, and local law.

Staff Lobbyist

Pennsylvania State Association of Boroughs

The Pennsylvania State Association of Boroughs is expanding its Government & Legislative Affairs team.  We seek a full-time staff professional that can help to advance favorable policies that promote borough communities across this Commonwealth.  The successful candidate will advocate for Pennsylvania local governments before the Pennsylvania General Assembly, United States Congress, governmental agencies, and key policymakers/stakeholders/coalition partners. 

A qualified candidate’s resume will include an undergraduate degree, at least three years of lobbying experience or legislative staff experience, and a keen interest in supporting the mission of local governments.  A professional team-player that enjoys working with a statewide membership and values productive work partnerships with fellow staff members is highly desired.

Interested candidates should submit a cover letter, resume, minimum salary requirements, and three professional references. PSAB offers a competitive employee benefits package that includes health care coverage (medical, dental, vision) and the position is based in our Harrisburg, PA office. Interested applicants can mail their resume to the Pennsylvania State Association of Boroughs, P.O. Box 62247 Harrisburg, PA 17110 C/O Stephanie Drake or email [email protected] (No phone calls please).

About The Pennsylvania State Association of Boroughs:

The Pennsylvania State Association of Boroughs (PSAB) is a statewide, non-partisan, non-profit association dedicated to serving 955 borough governments. Since 1911, PSAB has represented the interests of borough communities and assists local governments through legislative advocacy, research, education, training and other essential service initiatives. For more information: visit www.boroughs.org

Director of Communication and Membership Services

PA State Nurses Association

 PSNA is seeking an enthusiastic, mission-driven, and experienced Director of Communication and Membership Services who will thrive in a dynamic work environment.

Role, Responsibilities, and General Qualifications

• Build and convey the value of PSNA to our members
• Manage membership activities and programs related to young nurse professionals, RNs, and LPNs
• Promote PSNA membership
• Serve as project manager for assigned committee initiatives and programs

This individual must possess a good knowledge of marketing, management, administration, planning, budgeting, market research, and member relationship management skills and techniques. This individual will demonstrate the ability to assume responsibility with minimal supervision, exercise initiative and sound judgment, and make decisions within the scope of assigned authority. This role works in close concert with the Chief of Staff and CEO to ensure smooth operation of the department and its strategic outcomes.

SPECIFIC RESPONSIBILITIES:

1. Manage the development and production of products and services created for members.
2. Manage the association’s affinity programs.
3. Assist in content development of marketing materials and other promotional efforts.
4. Recommend and develop new member programs and services.
5. Serve as liaison to the Young Nurse Professional Advisory Board.
6. Manage the association’s sponsorship and promotion of tradeshows.
7. Manage the membership database and activation process.
8. Manage the prospect database to support association activities.
9. Report to CEO on monthly membership status.
10. Develop and manage membership recruitment efforts, including maintenance of standard letters and schedule for follow-up to prospective members.
11. Develop and manage processes for regularly identifying member needs.
12. Develop and manage processes for member feedback on programs and services.
13. Represent PSNA at events and functions.
14. Manage office operations related to the Membership Department.
15. Attend meetings of the Board as required.
16. Assist in day-to-day management of social media campaigns.
17. Ensure brand consistency.
18. Evaluate and report on effectiveness of all membership and communications efforts.
19. Travel within Pennsylvania periodically to related events.

Essential Skills

• Demonstrated experience in member management and use of a membership database.
• Ability to think strategically, anticipating future developments and planning accordingly.
• Proactively identify issues and generate recommendations.
• Superior organizational skills and attention to detail with an ability to handle multiple tasks and balance competing priorities
• Experience in planning multi-step projects and reaching milestones on time without sacrificing accuracy and quality
• Demonstrated writing and editing skills.
• Effective verbal communication skills.
• Takes initiative, demonstrates creativity, personable, and has a high level of professionalism
• Comfort working independently, as well as part of a team.

Experience

• Bachelor’s degree required.
• Demonstrated ability to manage and maintain data with accuracy and thoroughness.
• Direct experience in membership services for an association is highly preferred.
• Background in or passion for nursing.
• Familiarity with applications for social media.
• Excellent computer knowledge; proficiency in MS Office Suite (Word, Excel, PowerPoint, Access).

PSNA offers a number of benefits for our full-time, full-year staff, including but not limited to:

• Competitive Salary
• Paid Annual & Sick Leave
• Paid Holidays

PSNA’s office is located in Harrisburg, PA. Currently, PSNA is operating in a remote work setting.

Contact:
Kelley Richwine
[email protected]
717-963-1394